Operations
Operational data and checklists with resolvable deep links.
New hire onboarding
Keep the incident squad and onboarding team aligned.
Checklist to help new teammates ramp quickly.
| Step | Owner | SLA | Resource |
|---|---|---|---|
| Access ready | IT Ops | Day 0 | Access request tracker |
| Shadow two customer calls | Success lead | Week 1 | Recordings folder |
| Ship first change | Mentor | Week 2 | Starter backlog |
| Share learning at retro | New hire | Week 2 | Retro template |
Link `/pages/operations/playbooks/onboarding` in welcome emails.
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/links/pages/operations/playbooks/onboarding